Customer Service Representative

Dryden, ON, Canada

Full Time

Recreation

Entry Level

	Internal/External Posting HR-REC-2026-22 This opportunity is for an existing position
Job Title: Permanent Full-Time Customer Service Representative	Posted: Monday, March 30, 2026
Department: Recreation	Closes: 4pm, Monday, April 13, 2026
Location: Dryden Pool & Fitness Centre	Reports to: Recreation Coordinator
Hourly Wage: $28.09 per hour with benefits as per the Collective Agreement.	Union – IBEW Local 1730
Job Summary: Reporting to the Manager of Recreation, provides quality customer service to the Dryden Pool and Fitness Centre patrons and public; handles cash; receives admission fees for the Pool and the Fitness Centre; answers phones; books facilities; accepts registrations and payments for programs; processes memberships; demonstrates good computer knowledge; monitors use of facility; maintains clean facility; acts as back-up to the Lifeguards in an emergency situation. This position will work thirty-five (35) hours per week on a rotating schedule that may include days, evenings & weekends.
Position Requirements: High School Diploma Current First Aid CPR Level C certificate (or ability to obtain within three months) Mature, responsible person with ability to work alone without direct guidance Excellent customer service and communication skills, both written and oral One year previous experience in customer service, cash handling, and Microsoft applications Ability to assist with emergencies in the water as back-up for the lifeguards The successful applicant will be required to obtain and submit a criminal record check, at their own expense, prior to start date.
Application Process: Interested applicants are to submit a cover letter and resume outlining their qualifications and experience through the City’s online application which can be found at: https://www.dryden.ca/careers/
Personal Information contained on this form is collected pursuant to the Municipal Act, 2001, and will be used for the purpose of determining eligibility for employment. Questions with respect to the collection of personal information should be addressed to the Freedom of Information and Privacy Coordinator, City of Dryden, 30 Van Horne Avenue, Dryden, ON P8N 2A7 (807) 223-1432. The City of Dryden is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. Accommodations of persons with disabilities are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance to the Director of Human Resources or designate. We thank all applicants and advise that only those applicants selected for an interview will be contacted.

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Customer Service Representative

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